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Coronavirus Update

Updated 20th April 2020

In these uncertain times, we understand that coronavirus is a concern for all our customers.

Direct Electrical is currently operating business as usual, and wanted to personally assure you that we are doing everything possible to ensure that this remains to be the case as long as possible by working closely with our stock suppliers, couriers and delivery drivers.

 

Order Dispatch Times

In order for us to continue to operate in a manner that observes social distancing and is safe for our warehouse staff, we are currently operating on a skeleton crew until it is safe to return to normal operations. This means that any orders placed can take longer than usual to leave us. Many of our suppliers are in the same boat, meaning our orders are taking longer to get to us which has a knock on effect.

Deliveries

Our couriers – Royal Mail and DPD, have their own contingency plans and policies in place to ensure that their services can continue in manner that is safe for both their staff and those receiving the parcels.

You can find their statements on coronavirus on their websites here: Royal Mail and DPD.

Please note that due to staff shortages and the extra load on the network at the current time, Royal Mail parcels may take longer than usual to reach you once they have left us. Please allow a minimum of 7 working days for a parcel with Royal Mail to reach you.

Suppliers

We are in daily contact with our suppliers, many of whom already have their own contingency plans and policies in place to ensure business continuity for as long as possible. Should any supply chain issues arise, we will update this page and inform any affected customers as soon as possible.

Forum Lighting

As of Friday 27th March 2020, Forum Lighting have closed their warehouse until further notice. As a result, their products are unavailable on our website until normal business is resumed.

Our sales team are working as normal and are available by phone, email or through the form on our Contact Us page.

We will continue to monitor the developing situation and will update this page accordingly.

We would like to thank you for the continued support of our business, and would like to wish you and your families the best of health.

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About Cookies and your Privacy

When you visit our website, we may store small data files known as cookies in your browser. The information stored in cookies might be about you and your browsing habits, or it can be used to allow our website to remember your actions or preferences over a period of time so you don't have to keep re-entering them when you come back to our site or browse between pages. The information does not usually directly identify you, but it can give you a more personalised and consistent web experience.

The cookies that we use are categorised under Essential and Non-Essential. Essential cookies are those that are required for our website to function correctly. Non-essential cookies include those from Google, Facebook and Bing amongst others to help us understand how our website is used. This information helps us to monitor performance and make improvements.

We respect your right to privacy, so you can choose not to allow certain non-essential cookies. Please be aware that blocking some types of cookies may impact your experience of the website and services that we offer. Click on the different category headings to find out more and change our default settings.

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Essential Cookies

These cookies are essential for the website to function and cannot be switched off in our systems.

Essential cookies can keep track of information between page views like your privacy preferences, logging in or tracking a shopping basket.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work correctly. These cookies do not store any personally identifiable information.

The essential cookies we set are:

  • PHPSESSID - A unique reference to your browser session on our website. This allows us to keep track of things like your basket and whether you are logged in. This cookie will expire after the browser is closed.
  • hideVAT / showVAT - This cookie tracks your preference if you want to show prices inc or ex VAT. This cookie persists between your browser sessions.
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  • PostcodeAnywhere - We use PostcodeAnywhere to provide address lookup services for your convenience.

 

Non-Essential Cookies

Many of our non-essential cookies are analytical. These cookies provide us with information about how many people visit our website, how they found our website, and how they use our services. They help us to know which pages are most and least popular, as well as providing us information about how visitors move around our site. Some of the information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, some features may not work and we will not know when you have visited our site.

  • Facebook: We use conversion tracking from Facebook to help us understand how effective campaigns are from Facebook.
  • Bing Conversion: We use conversion tracking to help us understand how effective our digital campaigns are.
  • Google AdWords Conversion: We use conversion tracking to help us understand how effective our digital campaigns are.
  • Google Analytics: We use Google Analytics to collect information about how visitors use our website. For example, we collect details of the site where the visitor has come from and the total number of times a visitor has been to our website.
  • Google Dynamic Remarketing: We use these tracking tools to track user behaviour over time and across third party sites to improve the effectiveness of our online advertising. We collect information about what ads users view and whether they click on the ads. We use this information to improve and customise our advertising.
  • Google Tag Manager: We use Google Tag Manager to track user behaviour, traffic analysis and marketing optimisation.

To make sure this site works properly, we may place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device. Cookies enable the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse between pages.

How do you use cookies?

We use cookies on our website to provide you with some of the functionality of our services, analyse how you use our site and to distinguish you from other users. Generally speaking, we use two types of cookies; essential and non-essential.

Essential cookies help us to provide our services. For example, these cookies store any preferences you have set whenever you return to our services and by storing information that you have provided as you move between pages. For example, the contents of your basket are stored in this manner so you don't have to keep adding things all over again.

Non-essential cookies are primarily analytical. These allow us to review and analyse how you interact with our website in relation to the content we have and any advertising. These cookies provide us with the following information to help us understand and improve how our site behaves:

• The number of visitors that use our website
• How our users move around our website
• The content that our visitors view
• How long you use our site for
• How you came on to our site; for example, from Google, social media or a direct link

When do you issue cookies?

Unless you have made changes in your browser settings to limit the use of cookies, our website will issue cookies as soon as you visit. Our cookie management banner gives you the option to disable non-essential cookies, or you can manage this in your browser settings. If you disable some cookies either on site or in your browser, please be aware that some of our website's functions may not be available or work as expected.

Where can I find out more information about cookies?

To find out more about cookies, including how you can disable/enable them in your browser, visit www.aboutcookies.org. Please be aware that if you block all cookies (including essential cookies) you may experience reduced functionality when accessing some aspects of our website. Unless you adjust your browser to refuse cookies, or disable non-essential cookies through our management tool, our website will continue to issue cookies.

 

To find out more about what specific essential and non-essential cookies we use, click on the "Essential" and "Non-Essential" tabs.